Success Story
Oracle OPH Managed Services for a Public Sector Organization in Transportation
Customer Profile
A public sector organization in the transportation industry was utilizing Oracle Fusion OPH (Oracle Public Health) to support critical operational activities. The organization required ongoing managed services to ensure that the daily operations of Oracle Fusion OPH consistently met the performance standards set forth in their Service Level Agreements (SLA).
The goal was to provide managed services for the Oracle Fusion OPH system, ensuring seamless daily operations and optimal system performance, while adhering to the agreed-upon SLA.
Key Business Objectives
- Provide continuous support and monitoring for Oracle Fusion OPH
- Ensure seamless daily operations and system reliability
- Adhere to the defined SLA performance benchmarks
- Minimize disruptions during any transitions or integrations
Challenges
- One of the main challenges was obtaining handover and integration details from the previous vendor. This required close collaboration and coordination to ensure that all necessary information and processes were transferred smoothly, minimizing disruptions during the transition period.
We delivered comprehensive managed services for the organization’s Oracle Fusion OPH system, focusing on operational excellence and ensuring the platform met all required performance benchmarks. The services included monitoring, maintenance, and proactive issue resolution, ensuring that daily operations remained uninterrupted.
The project was successfully executed, resulting in smooth daily operations of Oracle Fusion OPH. The managed services ensured consistent system performance, with no significant disruptions, allowing the organization to maintain its public sector operations without delays.